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Community support services

Emergency

Contact these key services for help in a emergency or disaster situation.

  • for Police/Fire/Ambulance - call 000
  • for assistance in floods and storms - call 132 500

If you have a health emergency (physical or mental) you can attend your local hospital’s accident and emergency department.

 

External support services and resources

Suicide prevention counselling

  •  - support for suicidal thoughts or attempts, personal crisis, anxiety, depression, loneliness, abuse and trauma. 
  • - NSW Health’s 24/7 state-wide phone service which links people with NSW Health mental health services.
  •  - counselling for people affect by suicide

Domestic violence and sexual assault

  • – 24 hour national sexual assault, family and domestic domestic violence counselling line for any one who has experience or is at risk of violence or sexual harm.
  • Provides support for anyone affected by sexual, domestic or family violence. Expert, trauma specialist counsellors are available 24 hours a day, seven days a week by telephone or online. Phone 1800 FULL STOP (1800 385 578).

Trauma

  • – provides information and support for anyone who is affected by complex trauma

Mental health

  • - Australia wide service that helps people access the mental health and wellbeing services that are right for them
  • - NSW Health's 24/7 state-wide phone service which links people with NSW Health mental health services
  •  - mental health support and counselling with a youth focus (ages 12-25)
  • -  a free, digital mental health platform for young people (ages 12-25). It includes personalised tools, expert advice and real people
  • - online, personalised mental health care
  • - mental health support and counselling. Online and telehealth available
  • - support for suicidal thoughts or attempts, personal crisis, anxiety, depression, loneliness, abuse and trauma
  • - an Aboriginal & Torres Strait Islander crisis support line. Available 24/7. No shame, no judgement, safe place to yarn

LGBTIQ+

  • - Anonymous and free LGBTIQ+ peer and counselling support for people in Australia

For men

  • - Offers free professional 24/7 telephone counselling support for mental with concerns about mental health, anger management, family violence
  •  - domestic violence support for men

Eating disorders

  • - provides support services, treatment and resources, delivering prevention and early intervention programs for those with eating disorders and body image issues.

Drug and alcohol abuse

  • - a 24/7 national support line for people impacted by alcohol and other drugs.
  • - This hotline provides confidential support for people struggling with addiction. You can call the Alcohol Drug Information Service (ADIS) 24 hours a day, 7 days a week on 1800 250 015.

Gambling addiction

  • - GambleAware is here to support you to be gamble aware with information on how to gamble safely, play free confidential support for anyone affected by gambling.

Physical health

Mental and physical health is fundamentally linked. Taking care of your physical health is scientifically shown to improve mental wellbeing, and vice versa. If one declines, the other can be affected too.

A balanced diet, proper sleep, and cutting down unhealthy habits such as smoking, alcohol, and drugs are some of the key physical health factors that can promote mental wellbeing. Some of the things that can affect mental wellbeing are stress, working too much, and being too inactive.  

Online supports

  •  - free and confidential telephone-based health coaching service developed by the NSW Government.
  • - diet and nutrition health advice

Sexual health

Good sexual health means making sure you have the knowledge, skills and ability to make informed sexual choices and acting responsibly to protect your health and the health of others.

Online supports

  •  - confidential access and information on all aspects of HIV, STIs and sexual health.
  •  - sexual health Q&A service, service locator, online forum and more.
  • - 24/7 online and phone triage service that provides information and resources on sexual health. Symptoms check available online.

If the person is at risk of self-harm or suicide

  • Contact Emergency Services on 000
  • Stay with them until the emergency services arrive

If immediate safety is not at risk

  • Contact UOW 24 Hour Wellbeing Support Line with the person you are supporting
  • If the person does not wish to speak to a UOW service you can contact Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 

You may find it tough supporting someone with a mental health issue and even avoid discussing what they are experiencing because you don't know what to say, or you're afraid about saying the wrong thing.

Supporting them and acknowledging how they feel can make a real difference, even if it is just staying in contact, listening and showing you are there. There is no 'one size fits all' model for supporting someone who is in distress.

The  website features more information on what to look out for and how to support those you are concerned about, with resources on a range of topics from mental health, substance abuse, work/life balance and physical health.

Domestic and family violence

  •  - confidential information, counselling and support service. 1800RESPECT is available for free, 24 hours a day, 7 days a week to support people impacted by domestic, family or sexual violence.

Protection during sex

  • - a government-funded service, providing quality, approved health information and advice

Breast health awareness

  • - The SBCF is dedicated to increasing awareness and supporting women with breast cancer. 

Carers NSW provides support and services to all carers on their in addition to information on their programs, including the .

Caring for a person living with a disability

  • - Connecting people with disability, their families, and carers to services.
  • - Funded support for people with significant and permanent disability.
  • - Information about advocacy services to support people with disability, their families, and carers.

Caring for someone living with a mental illness

  • - 1800 011 511.
  • - Education, information, and advocacy for carers of people with mental health conditions.
  • ‘Carer Connection’ Helpline - 1300 554 660. Information, referrals, and support for mental health carers in NSW.

Caring for someone who is frail due to age

  • - 1800 200 422 (Monday Friday, 8 am 8 pm and Saturdays, 10 am 2 pm). Access to a range of support and services for older Australians.
  • - 1800 424 079 (Monday Friday, 9 am 4.30 pm). Information, support and advocacy for older people, their family members, and carers.

General health

  • - Provides easy access to trusted, quality health information and advice online and over the phone. Including health check and a symptom checker.

Homelessness

  •  - homelessness and crisis accommodation support

Financial support

  • - Youth allowance

General

  •  - ÌìÃÀ´«Ã½ the help you need, now and nearby

Video resources

The following self-help videos are hosted on YouTube: